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...shopping made easy

Welcome!

Need Help, Call 270 1555 Lowest Prices Guaranteed Wide Range of Products
free delivery FREE DELIVERY
Orders above N10,000
money-back FREE RETURNS
7 Days Return Policy
money-back PAYMENT ON DELIVERY
Pay by Cash or POS
marketplace MARKETPLACE
Sell on ZetaShop

FAQ

FREQUENTLY ASKED QUESTIONS – ZETASHOP

GENERAL

  1. 1.       What is ZetaShop?

Ans: ZetaShop is an online marketplace where buyers and sellers through online Auctions and Fixed Price sales, interact in a virtual world to satisfy their needs with ease.

 

  1. 2.       Why should I choose ZetaShop?

Ans: On our platform you have access to great deals from a host of merchants in Nigeria cutting across various categories.

Our buyers are guaranteed the Best Deals, Authentic products, Express Delivery and 24hours Customer Service.

 

  1. 3.       How does it work

Ans: Our interface is incredibly Flexible, Easy to Navigate, User Friendly, Secure and Fun.

Our users have access to millions of audience globally that might otherwise not be aware of their services. We stock top local and international brands while also allowing upcoming vendors.

 

  1. 4.       Do I have to register to use ZetaShop

Ans: To register, you will find the Sign In or Sign Up button in the upper right corner on the website. Once you have filled in the registration fields correctly you will receive an email on your registration.  Check and confirm that information contained is True and you are good to start selling or buying.

 

  1. 5.       I can’t register on the website

Ans: Kindly ensure you have filled out correctly all required fields. Click on "sign up" and take a look at the information highlighted in red to complete your registration. Once the registration form is filled out and submitted, you will receive an email notification. You need to access your email account to verify it.

 

If you continue to experience problems, please send your phone number to . We will call to walk you through the registration process.

 

  1. 6.       What does FIXED PRICE mean

Ans: Fixed Price listings are listings with a fixed price tag. The prices of products in this category are non-negotiable.

It means that the product has been listed at the best price the merchant can offer on the item.

 

  1. 7.       Why do I have to give Feedbacks

Ans: Yes, it is. Your feedback helps us rate merchants and buyers in order to improve your shopping experience.

Please provide feedback about the sellers (merchants) to reward them,   if you were satisfied with the purchase and let other buyers know.

Your feedback ensures that we put in proper monitoring mechanisms in place to ensure that you get real value on every purchase.

 

  1. 8.       How do I search for products?

Ans: Browse the listings on the left hand corner of the page when you are not sure what you are looking for, or when you simply want to explore the range of items on ZetaShop or in a particular category.

Click on Categories and Subcategories in the dropdown menu to find an item you are interested in, click on the item title to view.

 

You can also search when you are looking for a specific item by describing using a few words. Simply go to the search box, enter a few words describing what you are looking for, select a category and click the "Search".

A search results page of ZetaShop listings will be displayed. Review your search results pages by price, brand or color and if you see something you are interested in, just click on the item title to view.

 

 

  1. 9.       How do I place an order on your website?

Ans: Once you have found your desired product, just follow the steps below:

  1. Select the desired product in color / size /quantity, click on ‘ADD TO CART’, to add this product into your shopping cart
  2. Click on ‘VIEW CART & CHECKOUT’ tab to complete your order process or click on ‘CONTINUE SHOPPING’ if you still want to add other items to the cart.
  3. It takes you to a page where you can view item in your cart with the options to either ‘CLEAR SHOPPING CART’, ‘UPDATE SHOPPING CART’ OR ‘CONTINUE SHOPPING’. Click on ‘PROCEED TO CHECKOUT’ at the bottom of the page
  4. At Checkout, you will need to fill in your personal details, billing and shipping address (if you are a new customer)
  5. Click on your preferred payment option, either CASH on DELIVERY or ONLINE PAYMENT
  6. It will give you an overview of the items in your cart; please review to confirm you have all items listed before clicking on ‘PLACE ORDER’.

If your encounter any problems while placing your order, do not hesitate to contact us on 01-270 1555 or send an email to  

 

  1. 10.   What are the office hours?

Ans: We have a 24hours LIVE CHAT on the website and as such you can talk to any of our agents at any time of the day.

Our Customer Service Desk is open 24/7 including Public Holidays.

You can contact us via mail using or call us on 01- 270 1555.

 

My Account & Orders

What is My Account?

Shopping has never been this easy as you can view, update your account or orders anytime through ‘My Account’.

My Account gives you complete control over your transactions at ZetaShop.com.ng.

You can:

  1. Manage /edit all your personal data like address, phone numbers and email IDs
  2. Change your password
  3. Track the status of your orders

 

How do I know my order has been confirmed?

Ans: Once you have successfully selected your payment option, your order will be processed immediately. You will receive an email confirmation for your order to the registered email on ZetaShop.com.ng.

In the mail you will be provided with a Unique Order code (e.g. 100000356) for reference, an itemized list of your orders and expected date of delivery.

 

Is it necessary to have a ZetaShop account to shop or Sell?

Ans: Yes. To sell or buy, you need to register.

Registration is FREE at ZetaShop and the process is very simple and seamless.

  1. Click on "Sign in or Sign Up" button on the upper right hand side of the homepage and you will be asked to provide your basic contact information.
  2. A confirmation email will be sent to your mailbox, click on the link and you are now a registered ZetaShop member.

 

On the other hand, if you are a Guest and you just want to browse the site, you do not need register.

 

How do I check the current status of my orders?

Ans: You can review the status and other information as regards your orders, whether Pending, Process or Complete.

To check the Order Status:

  1. Click on My Account on the top upper right of the page
  2. Click on My Orders link to view the status.

                                             i.            Pending: when you have placed an order for an item

                                            ii.            Process (internal): this is when the request has been sent to the warehouse to check stock availability and onward delivery.

                                          iii.            Complete: When the order has been dispatched and delivered to the client.

An email is sent to you during each of this transaction process.

When and How can I cancel an order?

Ans: Outright Cancelation: You can cancel your order before it reaches the “COMPLETE” state. At this stage we refund the entire amount.

If the cancelation is after your product has been dispatched, you have the underlisted options available:

  1. If the product has been dispatched but not yet delivered, contact our Customer Care to inform them of same. At this stage you will be refunded only the cost of the product and not the delivery charge.
  2. If you have received the product, you can only cancel the order if the product received has not been opened or tampered with. At this instance, you will be refunded the cost of the item and not the delivery charge.
  3. If you have received a damaged or defective product, you can get a replacement within 7 DAYS of the initial delivery at no extra cost to you.

 

You can also cancel via the phone by calling 01-2701555 or via email –

If you receive a package that is open or appears to have been tampered with, do not accept it. Contact our Customer care team on 01-2701555 or write us at and we will resolve the issue as quickly as possible.

 

AUCTIONS

What is Auction?

Ans: ZetaShop offers Auctions on different products and services. It avails both the buyer and seller the opportunity to either make Outright Purchase (BUY) or BID (Auctions) merchandise and services from trusted partners worldwide.

 

Who can participate?

Ans: As a buyer: To participate in the Auction, click on https://zetashop.com.ng/auctions to view the steps to bid.

As a Seller: Send an email to with the picture(s) of the item(s) that you want to place on Auction.

 

What items can I place on Auction?

Ans: Auction items are only NEW items and not used products. It can be from the Old stock that you have in your store or an item you have not been able to sell.

 

How do I set my Start Price?

Ans: It is advisable that the Start Price is way below the market value of the item to get enough people to participate.

 

How long should my Auction run for?

Ans: Auction items should not be more than 5days as anything longer will make people lose interest or may not start bidding until a day to the end of the auction.

 

PAYMENTS

ZetaShop offers multiple payment options for your order:

1.       Pay on Delivery

  1. Cash Payment: we accept cash on delivery of your ordered items(s) only to a maximum of N150, 000 (One hundred and Fifty Thousand naira). Offer open only to buyers in LAGOS
  2. Point of Service (POS) payment: We accept Visa and MasterCard using our secure POS terminals on delivery of your ordered items(s). There is no maximum or minimum limit of the transaction amount on this payment method
2.       Bank Deposit: Walk into any Zenith Bank nationwide to credit your ZetaShop account by paying cash  using the steps below:

Account Name: Zeta-Web Nigeria Limited

Account Number: 1013536272

Please email teller number to after making the deposit.

3.        Bank Transfer: you can credit your ZetaShop account by means of electronic transfer, using trusted payment gateway using SSL encryption technology that protects your card information.

Bank: Zenith Bank

Account Name: ZetaShop Nigeria Limited

Account Number: 1014005812

Remarks: your registered email address

 

 

DELIVERY

How much delivery charges

Ans: The cost to ship items on ZetaShop is a flat fee of N500 for items below N10, 000 and Free delivery for items above N10, 000. This option is only available to orders within Lagos metropolis.

Delivery outside Lagos is subject to the location and the weight of the item(s).

 

What is the estimated delivery time?

  1. The ETD options are:
    1. 1-5 business days within Lagos, 4-7business days outside Lagos and 1 week for Marketplace orders.
    2. Items
  2. We ship items within the time specified per product.
  3. An email notification is sent at every stage of the transaction process with a follow-up call.
  4. Shipping: once your order(s) has been shipped, you will receive an email containing the shipping details.

 

What about warranty and hidden charges?

Ans: There are no extra taxes, hidden costs or additional dispatch charges. The price quoted on the website is the FINAL price, what you see is what you pay for.

Products with manufacturer’s warranty are applicable.

At ZetaShop, we have put measures in place to ensure that all items listed on the website are Authentic.

 

RETURNS POLICY

What is Returns policy?

Ans: We ship items within the time specified per product We currently have a return policy of 7days from the date of delivery and this is applicable to all fashion and general merchandise products.

If you are dissatisfied with any product you receive, you can request for a replacement as long as the returned item meets our conditions.

 

I received the wrong item

Ans: Kindly put a call through to us to schedule a retrieval of the product(s).

The product must be in the same state it was delivered with all the seals and tags intact.

We will retrieve the product and initiate the replacement process once the claim has been VALIDATED.

Replacement is within 7-14days.

 

Items not eligible for returns

Ans:

  1. Products with tampered or missing serial numbers
  2. Any damage /defect which are not covered under the manufacturer’s warranty
  3. Any product that is returned without all the original packaging and accessories, including box, manufacturer’s packaging (if any) and all other items as contained when product was delivered.
  4. Damages due to misuse of product
  5. Incidental damage due to malfunctioning of product
  6. Any consumable item that has been used or installed

 

For hygiene and health reasons, we cannot offer refunds on the underlisted products:

  1. Personal hygiene items – hair curler, wigs, hairpiece, combs etc
  2. Cosmetic products
  3. Lingerie – Bras, Pants etc
  4. Jewelry
  5. Fragrances
  6. Beauty Products
  7. Books
  8. Toys.

 

REFUNDS

What are refunds?

Ans: Once an item has been retrieved and validated, we would refund the full cost of the purchase by transferring the cost of the product into your Account number (as provided by you). We do not give cash refunds as all refunds are processed through electronic funds transfer for record purchase.

 

How long is the refund process?

Ans: The refund will be processed after the item has been retrieved and validated.

Please allow 7-21 business days for refunds starting from the date of retrieval for items within Lagos and refunds outside Lagos is 14-21business days.

 

I have not received my refund after 21days?

Ans: An email will be sent to you once your refund / replacement has been processed.

Refunds to banks are sent the same day; however some banks might have a delay of 1-2 business days.

If you do not receive any mail regarding your refunds / returns, please email us at

 

MARKETPLACE

Our marketplace is an innovative community that allows merchants to own a web-store and advertise their products and services to millions of customers.

At ZetaShop, we provide the infrastructure needed to host and manage your store with unfiltered access to a global audience. Owning a store on our platform is like operating your own B2C or B2B website or webpage with full autonomy from operations to fulfillment and logistics.

 

How do I sell on ZetaShop?

Ans: You can list your products and services for FREE on zetashop.com.ng/marketplace

The listing allows you to upload as many products as possible.

 

To have access to our full services and benefits, we offer our merchants’ unlimited access to our marketing campaigns - more traffic, better product placement, free delivery, business information on visits, reach and much more. For much information on the fees and requirements, please send an email to our LOGISTICS department at or call 01-2701555 to speak to our agents.

 

Do I need to register to sell on ZetaShop?

Ans: Yes, it is necessary to register.

Click on Marketplace at the upper right hand corner of the website, it opens a new page, click on OPEN A MARKETPLACE (this will be found at the middle of the page). Fill the required fields correctly and you will receive an email requesting for your confirmation. Once you confirm, you become a part of the ZetaShop family and you are good to start selling.

 

As a registered vendor, you can manage your listings, upload products images, update information as per each product (available in stock or out of stock, colors, quantity etc).

For every sale, you will receive an email notification on every stage of the process to keep you abreast of all your transactions and for transparency.

 

Types of vendors on ZetaShop

Premium vendor: pay a monthly rental fee of N10, 000 and they are charged a lesser sales commission. This category of vendors has access to list their products and services for FREE for the first 3months.

Basic Vendor: do not pay any rental fee but are charged a higher sales commission based on the price and size (kg) of the products.

 

How long does a PAID listing last?

Ans: For Premium vendors, it is a monthly charge, using the 30days sales cycle.

 

Can I upload images of my products?

Ans:  Yes you can.

From the vendor page, you have the option to upload your pictures or you can have our in-house photographers come in and take the pictures of your products and our uploaders will upload on your vendor page.

You have the option to upload as many pictures as possible.

Kindly ensure that the pictures are in high resolution and in Jpeg format.

 

Can I make changes to my listing?

Ans:  Yes you can. You have full autonomy to edit and change the information as contained in your information e.g. Product description, change product image etc or contact our Customer Service Desk for further assistance.

The changes take effect immediately.

 

LUXURY

ZetaShop opens to you an entire new world of affordable and unique luxury shopping experience for men and women at the best prices from top international and local brands across the world.

Our wide array of premium brands and designers include High-end designer wear collection, International Lifestyle & Fashion brands, Home & Furnishing, Accessories, Jewelry, Footwear and much more.

 

B2B

With over 70, 000 products to choose from and a flexible payment platform such as Buy Now Pay Later, Cash on Delivery and Discount Coupons, ZetaShop offers you the convenience of e-procurement solutions to increase productivity while providing visibility into day-to-day business transactions.

Call us on 01-2701555 or email us @ to get more information on how your organization can benefit from this offer. 

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